Privacy policy
What a chauffeur booking involves collecting — a name, a phone number, a home address, a flight number and, over time, a pattern of where you go — and what happens to it.
StatusWe collect what a trip needs, and nothing we have no use for.
Review note. The categories of data described here are what a chauffeur booking involves. This policy will be reviewed by an attorney licensed in New York and checked against the New York SHIELD Act and the equivalent provisions in the other states we serve.
1. Who is responsible
2. What we collect
The sensitive part of this data is not the card number. It is the pattern. A regular airport run reveals a home address, a travel schedule and when a house is empty; a hospital destination reveals a medical fact; a repeated address reveals a relationship. That is why the retention and access questions below matter more in this business than the security of the payment step, which is handled by a processor.
3. Where it comes from
If you were booked by someone else, you can ask us what we hold about you in the same way as anyone else — info@northlineblackcar.com — and you do not need their permission to do so.
4. Who it is shared with
5. How long it is kept
6. Your rights
7. Security
8. Cookies and this website
This site sets no cookies of its own. Analytics: none — we use no third-party analytics on this site. Advertising or remarketing pixels: none — we run no advertising or remarketing pixels. The booking widget sets its own cookies under Limo Anywhere's policy, which is outside this one — a gap flagged on the booking page and in the accessibility statement.
9. Children
This service is booked by adults. We do not knowingly collect data directly from children, though a booking may name a child traveling. A child's name and seat requirement is held as part of the trip record and retained on the same basis as the rest of it.
10. Changes
Changes are published here. Material changes affecting how existing data is used will be notified rather than quietly posted.
Common questions
Does my employer see where I went?
On a corporate account, yes — the invoice carries trip-level detail including route, date and cost code, because that is what the account is for. If a trip is personal, book it personally. This is worth knowing before you book, not after.
Do you sell my data?
No. Trip data is not sold and not shared for cross-context behavioral advertising. Where a home address, a travel schedule and a hospital destination sit in the same record, selling it would be indefensible regardless of what a policy permitted.
Are calls to dispatch recorded?
Yes. Calls to and from dispatch are recorded, and you are told at the start of the call rather than in a policy page you didn’t read.
Does the chauffeur keep my address?
No. A chauffeur is shown the trips assigned to them and does not have access to the customer database or to your booking history.
What about the third-party checkout?
Data entered at checkout goes to Limo Anywhere, on their own domain and under their privacy policy as well as this one. Having the most sensitive step of the booking governed by someone else's policy is a known issue, not an arrangement we are content with — see book.
Sources: New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act, General Business Law §899-aa and §899-bb · NYC Taxi & Limousine Commission trip record-keeping rules.
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